Shipping Policy | Broken Charm LLC
Broken Charm LLC creates custom laser engraved and sublimation personalized gifts. Because many items are made to order, please review the shipping information below.
Order Processing
Orders are typically processed within 3 to 7 business days after payment is received. Processing time may vary depending on order volume and the level of customization required.
Orders are not shipped or delivered on weekends or holidays.
Shipping Methods
Broken Charm LLC uses trusted carriers such as USPS, UPS, or other delivery services. Other options and estimated delivery times will be shown during checkout when available.
Delivery times are estimates provided by the carrier and are not guaranteed.
Shipping Delays
Broken Charm LLC is not responsible for delays caused by carriers, weather conditions, holidays, or other circumstances outside of our control.
Shipping Address
Customers are responsible for providing the correct shipping address when placing an order. Broken Charm LLC is not responsible for orders shipped to incorrect addresses provided by the customer.
If an address mistake is discovered, please contact us as soon as possible before the order ships.
Damaged Shipments
If your order arrives damaged, please contact Broken Charm LLC within 7 days of delivery with photos of the damaged item and packaging so we can review the issue and assist with a resolution.
Lost Packages
If a package appears to be lost, please contact us so we can work with the carrier to investigate the issue.
Contact
If you have questions about s your order, please contact:
Broken Charm LLC
Midland, Michigan
hello@brokencharmllc.com
https://brokencharmllc.com
Updated March 2026
https://www.facebook.com/BrokenCharm23
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How to Order Online
Ordering online is quick and easy. First, choose the product you want. Then, enter your engraving details. After that, we will take care of the rest.
Step 1
First, browse our products and choose the item you want to order.
Step 2
Next, enter your engraving details. Then, upload your logo, image, or custom design. You can also email your artwork to hello@brokencharmllc.com.
Step 3
After that, we will review your artwork. Then, within 24 hours, we will create a proof and send it to you for approval.
Step 4
Next, review your proof. If changes are needed, let us know. Once you approve your design, we will begin engraving.
Step 5
Finally, we will carefully package your order and ship it as quickly as possible.
Whether you need one item or many, we make online ordering simple. In addition, we provide fast service, quality products, and custom engraving on every order.
