Shipping Policy | Broken Charm LLC

Broken Charm LLC creates custom laser engraved and sublimation personalized gifts. Because many items are made to order, please review the shipping information below.

Order Processing

Orders are typically processed within 3 to 7 business days after payment is received. Processing time may vary depending on order volume and the level of customization required.

Orders are not shipped or delivered on weekends or holidays.

Shipping Methods

Broken Charm LLC uses trusted shipping carriers such as USPS, UPS, or other delivery services. Shipping options and estimated delivery times will be shown during checkout when available.

Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Delays

Broken Charm LLC is not responsible for shipping delays caused by carriers, weather conditions, holidays, or other circumstances outside of our control.

Shipping Address

Customers are responsible for providing the correct shipping address when placing an order. Broken Charm LLC is not responsible for orders shipped to incorrect addresses provided by the customer.

If an address mistake is discovered, please contact us as soon as possible before the order ships.

Damaged Shipments

If your order arrives damaged, please contact Broken Charm LLC within 7 days of delivery with photos of the damaged item and packaging so we can review the issue and assist with a resolution.

Lost Packages

If a package appears to be lost during shipping, please contact us so we can work with the shipping carrier to investigate the issue.

Contact

If you have questions about shipping or your order, please contact:

Broken Charm LLC
Midland, Michigan
hello@brokencharmllc.com
https://brokencharmllc.com

Updated March 2026

https://www.facebook.com/BrokenCharm23