Terms and Conditions | Broken Charm LLC

Welcome to Broken Charm LLC. By accessing or using the website https://brokencharmllc.com, you agree to comply with and be bound by the following terms and conditions.

Website Use

This website and its content are provided for informational and shopping purposes. By using this website, you agree to use it lawfully and not for any activity that could harm the website, its users, or Broken Charm LLC.

Products and Custom Orders

Broken Charm LLC specializes in custom laser engraving, sublimation products, and personalized gifts. Because many items are custom made, product variations may occur. We make every effort to accurately display product descriptions and images, but slight variations may occur due to the customization process.

Customers are responsible for reviewing and confirming spelling, design choices, and order details before submitting an order.

Pricing and Payments

All prices listed on the website are subject to change without notice. Payment must be completed at the time an order is placed unless otherwise agreed upon.

Payments are processed through secure third party payment providers. Broken Charm LLC does not store full payment card information on this website.

Order Processing

Orders are processed after payment is received. Production times may vary depending on customization requirements and order volume.

Broken Charm LLC is not responsible for delays caused by shipping carriers or circumstances outside of our control.

Shipping

Shipping times may vary depending on location and shipping carrier services. Customers are responsible for providing accurate shipping information at checkout.

Broken Charm LLC is not responsible for orders shipped to incorrect addresses provided by the customer.

Returns and Refunds

Due to the custom nature of many products, personalized or custom engraved items are generally non returnable once production has started.

If an item arrives damaged, defective, or incorrect, please contact Broken Charm LLC within 7 days of delivery so the issue can be reviewed and resolved.

Intellectual Property

All content on this website including logos, images, product designs, text, and branding are the property of Broken Charm LLC unless otherwise stated. Unauthorized use, reproduction, or distribution of this content is prohibited.

Limitation of Liability

Broken Charm LLC will not be liable for any damages resulting from the use or inability to use this website or its products beyond the amount paid for the purchased item.

Changes to Terms

Broken Charm LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page and become effective once published.

Contact

If you have any questions regarding these Terms and Conditions, please contact:

Broken Charm LLC
Midland, Michigan
hello@brokencharmllc.com
https://brokencharmllc.com

Updated March 2026